Product Support Form

For product inquiries, please use the form below.

Inquiry Type *
Store / Location of Acquisition *
Product Category *
Inquiry Details *

Please provide the product name and type (if known).
If you're unsure, you can upload a photo below.

Max file size: 5 MB.
Accepted formats: .jpg, .png, .gif.

Full Name *
Email Address *

Your personal information will be used solely by our Customer Support team to respond to your inquiry.
Please review our Privacy Policy and check the box below to indicate your consent.

Notes:

  • If you do not receive a confirmation email, please check your spam or junk folder.
  • Please ensure your email provider allows messages from the domain: customerservice-office.jp.
  • Our products are not sold directly to individual customers. Thank you for your understanding.
  • For defective items that do not meet product specifications, exchanges will be required in order to provide a replacement.
  • Items purchased through secondary channels (such as auction sites, private transactions, counterfeit goods, or second-hand shops) are not eligible for exchange.
  • We do not accept requests for defective item replacements more than three months after the product's initial release.