Notes:

• If you do not receive a confirmation email, please check your spam or junk folder.
• Please ensure your email provider allows messages from the domain: customerservice-office.jp.
• Our products are not sold directly to individual customers. Thank you for your understanding.
• For defective items that do not meet product specifications, exchanges will be required in order to provide a replacement.
• Items purchased through secondary channels (such as auction sites, private transactions, counterfeit goods, or second-hand shops) are not eligible for exchange.
• We do not accept requests for defective item replacements more than three months after the product's initial release.